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FAQs

Shipping

What is the shipping time?
We strive to process all orders within 1-2 working days. Once processed, delivery typically takes an additional 7-10 days.
Shipping rates
Shipping cost depends on the order and order amount.
How can I track my order?
After your order has been processed, you’ll receive an email with a tracking number.
What are the payment methods available?
We accept PayPal, Shop Pay, Apple Pay, Google Pay, iDeal, and every major Credit and Debit cards.

Returns

Can I return a product?
Products can be returned within 30 days without giving any reason. Products must be returned unused and in their original packaging. Personalized orders are uniquely made just for you. As such, we can’t accept returns or offer refunds on these bespoke items.
Can I cancel my order?

Yes, if you wish to cancel your order for any reason, just send us an email at info@catrinaz.com within 12 hours from the time the order was placed. Beyond 12 hours, orders will be accepted as final and ready to be shipped to your doorstep.

Can't find what you're looking for?

For any other questions please email us at info@catrinaz.com

Our customer service team will get back to you within 24 hours.
Please include your order number (if available).

Our company details:
Catrinaz Kouter 119 1785 Merchtem Belgium
KBO: BE0460245501

+32 477432001

info@catrinaz.com

FAQs

Here are our frequently asked questions.

If you have another question please contact us at info@catrinaz.com

How can I pay for my order?
We accept:

VISA 

MASTERCARD

AMERICAN EXPRESS

IDEAL

BANCONTACT

To which countries do you ship?
We ship everywhere except for:

IRAN

CUBA

SYRIA

RUSSIA

NORTH KOREA

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With a big ❤️ for premium spirits like tequila, rum and whisky, unforgettable moments and of course nice skulls.

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