Privacy Policy

Privacy Policy of Catrinaz

Last updated: 05/02/25

This Privacy Policy explains how Catrinaz (under the company name Ikoko bv) collects, uses, stores, and protects your personal data when you visit our website and make purchases. We value your privacy and ensure that your information is treated securely and responsibly.

1. Who are we?

Catrinaz is a brand of Ikoko bv, located at Kouter 119, 1785 Merchtem, Belgium.
Our VAT number is BE0460245501.
For any questions regarding this Privacy Policy, you can contact us via email at info@catrinaz.com.

2. What personal data do we collect?

When you visit our website or place an order, we may collect the following data:

Personal details: Name, address, email address, phone number.
Payment information: Payment methods and related details (such as credit card information), processed via secure payment platforms.
Order details: Information about the products you purchase, shipping details, and order history.
Technical data: IP address, browser information, location data, and details about how you use our website (through cookies and other technologies).

3. How do we use your data?

We use your personal data for the following purposes:

To process, deliver, and invoice your orders.
To provide customer service and address any inquiries or complaints.
To send marketing communications (such as newsletters) if you have given your consent.
To improve our website and services, offering you a personalized shopping experience.
For administrative purposes, such as keeping financial records and complying with legal obligations.

4. Sharing your data

We only share your data with third parties in the following situations:

Payment processors: We collaborate with trusted payment processors to handle payments securely.
Shipping partners: We share your data with shipping carriers and logistics companies to fulfill your orders.
Legal obligations: If required by law, we may share your data with authorities or other relevant parties to comply with legal obligations.

5. Cookies and tracking technologies

Our website uses cookies to remember your preferences and enhance your browsing experience. Cookies are small text files stored on your device. You can manage cookies through your browser settings, but this may affect the functionality of our website.

6. Data security

We take appropriate measures to protect your data from unauthorized access, loss, or misuse. We use encryption and other security measures to ensure the confidentiality of your data.

7. Your rights regarding your personal data

As a customer of Catrinaz, you have various rights regarding your personal data:

Right of access: You have the right to request what data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete data.
Right to erasure: You can request the deletion of your data unless legal obligations require us to keep it.
Right to object: You have the right to object to the processing of your data for marketing purposes.
Right to data portability: You can request your data in a structured, commonly used, and machine-readable format for transfer to another organization.

To exercise these rights, please contact us at info@catrinaz.com.

8. Data retention period

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and in compliance with legal requirements (e.g., tax and accounting obligations).

9. Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy from time to time. Any updates will be published on this page, and the date of the most recent update will be indicated at the top of the document.

10. Contact Information

If you have any questions about this Privacy Policy or how we process your data, please contact us at:

Catrinaz (Ikoko bv)
Kouter 119, 1785 Merchtem, Belgium
Email: info@catrinaz.com
VAT number: BE0460245501